I’m writing this on the train to Glasgow, where I’m about to attend a conference. It’s a Cross Country train. Though I haven’t had a duff experience on Cross Country trains before, on this occasion I’m finding the service a little less than up to snuff. I’ve got a first class ticket (cheap weekend deal) and have been looking forward to being pampered in the way I have enjoyed so much on GNER / East Coast trains. The last time I travelled first class on one of the latter (cheap weekday deal, unsociable hours), I was regaled with tea, biscuits, vodka and tonic, sparkling water, pasta arrabbiata with salad garnish, a packet of crisps, fruit, some date and walnut cake, a glass of wine and coffee. And a free copy of The Times. All included in the price of the ticket! By the time I staggered off that train, some two hours after I had boarded it, I’d have been happy to phone the Prime Minister and tell him how wonderful the experience was, if any of the crew had asked me to.
The standards on the present train are a little different. When I boarded, First Class was jammed with people, including one occupying my reserved seat. To add insult to injury, he was wearing a purple jumper. I was told that there were no seat reservations operative on the train, ‘as the system is down, but we have some boffins trying to fix it’. I was advised to grab or fight for a seat, on a may-the-best-woman-win type of basis. I decided to keep close watch on a man who hadn’t taken off his coat – a tell-tale sign that he wasn’t planning a long journey (I’m not a crime writer for nothing; I can read clues!). Sure enough, he ‘alighted’ (I’ve no idea why all train guards use this poncy term – perhaps they have a vision of the gossamer-winged traveller, wand in hand, floating like a dandelion seed from train to platform) at the next station, possibly relieved that I didn’t try to follow him, as he might have thought I was a stalker, and I hopped into his seat sharpish before another crowd of people with worthless seat reservations got on.
If I’m sounding like a grumpy old woman so far, that’s probably because by this time I’ve had a glimpse of the at-seat menu. The ‘complimentary’ food available consists of tea, coffee, water, fruit cake, biscuits and crisps. And there are lots of ‘ors’ on the menu, implying that two choices maximum would be seemly. I haven’t got to my age without knowing how to push the envelope, so I have demanded tea, water, fruit cake (which turns out to be one inch square and plastic-wrapped) and crisps in short order, in a very firm, dowager sort of voice. To this I’ve added an egg-and-cress sandwich and a tiny bottle of Pinot Grigio from the ‘paying’ menu (no hot food available – that will be £7.95 to you, Madam). There is not a newspaper in sight, although I have seen that a lady seated nearby is doing the crossword in Woman’s Weekly. I doubt if this has been supplied by Management. (I’ve also seen Management – he hides in the still room, guarding his supply of complaints forms, and twitches if anyone barges through to ask him about seat reservations.)
However, now I have eaten my sandwich and drunk my Pinot Grigio, water and tea and inspected the sell-by dates on the cake and crisps to see if they are fit for human consumption, I have to admit that I am quite enjoying myself. For a start, one of my fellow travellers is a man with two collies – I thought there was only one at first, but another peeped round from the seat behind mine and fixed me with her liquid eyes – and he has demanded not one, two or three, but four bottles of still water to put in their water bowl. And he wants free cake, crisps and coffee as well. So he has busted my temporary record of four free items by a margin of three… but I’ve been able to stroke his two lovely dogs to console myself for the disappointment!
And then there’s the journey itself. Of all the journeys I undertake, this one wins hands-down for interest and enjoyment. Already, from this train today, I have seen the innermost secrets of Victorian Leeds and the architectural wonder of York Station and I’m looking forward to the dour but unique crumbling red brick of the station at Darlington, Newcastle’s panoramic kaleidoscope of aesthetically gob-smacking, state-of the-art bridges, stupendous river, industrial buildings and purposeful roads, Alnmouth’s deceptive sleepiness (it lies between the buzzing commuter town of Alnwick and the lovely village of Alnmouth itself, on the gloriously beautiful Northumberland coast) and, best of all, the sight of the majestic, historic, sandstone bridge at Berwick-on-Tweed with the huge sweep of sea beyond it. And after Dunbar (another favourite place, with its Braveheart-style castle) and venerable, stately Edinburgh, I shall eventually arrive in vibrant Glasgow. Not to mention the fact that I’ve had time to map out the next few chapters of The Crossing (D.I. Yates 4).
So what’s not to like? Well, if Arriva’s UK rail Managing Director Chris Burchell is reading this, I have a message for him. At a push, he might get away with this service on the basis that it’s the weekend and the destination is magical, mystical Scotland, but he should know that I’m very glad that it’s Virgin, and not Arriva, which has won the East Coast franchise, because, on the basis of my experience today, the prospect of an Arriva standard for my regular, working week, London-and-return journey would fill me with despair. Next time I board the train at King’s Cross, I’ll be looking forward to what I’ve missed this time: tea, biscuits, vodka and tonic, sparkling water, pasta arrabbiata with salad garnish (or similar), a packet of crisps, fruit, some date and walnut cake (or similar), a glass of wine and coffee. And a free copy of The Times. All included in the price of the ticket. I understand that Arriva’s Cross-Country franchise has been extended to 2019 from the original 2016; that’s a pity, but perhaps Virgin will win it next time around…